Submit a travel claim
or check your claim status online
Choose your claim type
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Medical report or discharge summary or doctor's memo
Written confirmation from the hospital stating date, cause and nature of injury/illness
Original medical bills and other expense receipts
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Note from your carrier
Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Reason of cancellation
Written confirmation of the event that resulted in the trip cancellation. For example, death certificates, medical reports, proof of relationship, travel advisories, etc.
Purchase and expense receipts
Original receipts paid in advance or incurred from amending or purchasing of additional flight tickets
Compensation from other sources
Written confirmation from the airline/hotel/travel agency/other service providers indicating the non-refundable amount incurred by you due to the unavoidable cancellation or curtailment of your trip
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Property Irregularity Report
Written confirmation from the carrier that your luggage was damaged by the carrier
Photo of damage
Clear photos taken of the damaged items
Purchase and expense receipts
A copy of the original invoice for the purchase of your items or other expenses necessarily incurred for the replacement of your lost belongings
Compensation from the carrier
Written confirmation from the carrier that they will not be compensating for the damaged luggage
Repair assessment
Diagnostic report by the repair centre stating cause and extent of damage, and/or cost of repair
Police report
You must make a police report if your belongings were stolen, or if you have lost your personal documents or money
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Other documents to support your claim
Choose your claim type
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Medical report or discharge summary or doctor's memo
Written confirmation from the hospital stating date, cause and nature of injury/illness
Original medical bills and other expense receipts
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Note from your carrier
Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Reason of cancellation
Written confirmation of the event that resulted in the trip cancellation. For example, death certificates, medical reports, proof of relationship, travel advisories, etc.
Purchase and expense receipts
Original receipts paid in advance or incurred from amending or purchasing of additional flight tickets
Compensation from other sources
Written confirmation from the airline/hotel/travel agency/other service providers indicating the non-refundable amount incurred by you due to the unavoidable cancellation or curtailment of your trip
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Property Irregularity Report
Written confirmation from the carrier that your luggage was damaged by the carrier
Photo of damage
Clear photos taken of the damaged items
Purchase and expense receipts
A copy of the original invoice for the purchase of your items or other expenses necessarily incurred for the replacement of your lost belongings
Compensation from the carrier
Written confirmation from the carrier that they will not be compensating for the damaged luggage
Repair assessment
Diagnostic report by the repair centre stating cause and extent of damage, and/or cost of repair
Police report
You must make a police report if your belongings were stolen, or if you have lost your personal documents or money
Flight/travel itineraries
A copy of your flight/travel itineraries indicating your flight details
Other documents to support your claim
Supporting documents are important to help us assess your claims promptly and accurately. You may proceed to file your claim while waiting for the documents from the relevant parties. Once received, just reply to the confirmation email you received with the attachments.
Still need help?
If you encounter any issues pertaining to submitting your claims online, give us a call or WhatsApp us at: +65 6702 0202