Submit a travel claim
or check your claim status online

Choose your claim type

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Medical report or discharge summary or doctor's memo

Written confirmation from the hospital stating date, cause and nature of injury/illness

Original medical bills and other expense receipts
Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Note from your carrier

Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Reason of cancellation

Written confirmation of the event that resulted in the trip cancellation. For example, death certificates, medical reports, proof of relationship, travel advisories, etc.

Purchase and expense receipts

Original receipts paid in advance or incurred from amending or purchasing of additional flight tickets

Compensation from other sources

Written confirmation from the airline/hotel/travel agency/other service providers indicating the non-refundable amount incurred by you due to the unavoidable cancellation or curtailment of your trip

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Property Irregularity Report

Written confirmation from the carrier that your luggage was damaged by the carrier

Photo of damage

Clear photos taken of the damaged items

Purchase and expense receipts

A copy of the original invoice for the purchase of your items or other expenses necessarily incurred for the replacement of your lost belongings

Compensation from the carrier

Written confirmation from the carrier that they will not be compensating for the damaged luggage

Repair assessment

Diagnostic report by the repair centre stating cause and extent of damage, and/or cost of repair

Police report

You must make a police report if your belongings were stolen, or if you have lost your personal documents or money

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Other documents to support your claim

Choose your claim type

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Medical report or discharge summary or doctor's memo

Written confirmation from the hospital stating date, cause and nature of injury/illness

Original medical bills and other expense receipts

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Note from your carrier

Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Reason of cancellation

Written confirmation of the event that resulted in the trip cancellation. For example, death certificates, medical reports, proof of relationship, travel advisories, etc.

Purchase and expense receipts

Original receipts paid in advance or incurred from amending or purchasing of additional flight tickets

Compensation from other sources

Written confirmation from the airline/hotel/travel agency/other service providers indicating the non-refundable amount incurred by you due to the unavoidable cancellation or curtailment of your trip

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Property Irregularity Report

Written confirmation from the carrier that your luggage was damaged by the carrier

Photo of damage

Clear photos taken of the damaged items

Purchase and expense receipts

A copy of the original invoice for the purchase of your items or other expenses necessarily incurred for the replacement of your lost belongings

Compensation from the carrier

Written confirmation from the carrier that they will not be compensating for the damaged luggage

Repair assessment

Diagnostic report by the repair centre stating cause and extent of damage, and/or cost of repair

Police report

You must make a police report if your belongings were stolen, or if you have lost your personal documents or money

Flight/travel itineraries

A copy of your flight/travel itineraries indicating your flight details

Other documents to support your claim

Unfortunately supporting documents are important to help us to assess your claims. Please request for the documents with the relevant parties before you proceed with a claim submission.

Still need help?

If you encounter any issues pertaining to submitting your claims online, give us a call or WhatsApp us at: +65 6702 0202